Digible - Account Manager

Account ManagerCompany Overview:Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.The Role:Digible, Inc. is looking for an Account Manager to join our team!Our Client Services department is responsible for cultivating extraordinary relationships with Digible’s agency and tech clients, making strategic recommendations that demonstrate a deep understanding of client goals, and ensuring digital campaigns and products are meeting or exceeding expectations.An Account Manager joining this team will manage 120–140 accounts as the main point of contact and relationship owner. They will provide strategic digital marketing insight and recommendations, working cross-departmentally to advance department and company initiatives. The Account Manager will oversee all digital aspects of their client’s campaigns including performance and reporting for Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more.The Account Manager will also act as a product expert for Digible’s tech platform, Fiona, supporting adoption, issue tracking, and client feedback. This role requires strong communication, time management, and analytical skills in a fast-paced agency environment.You’ll love this job if you:Get genuine energy from client relationships- you look for ways to add value before the client asksTurn complex data into clear, simple narratives that non-experts can act onTake pride in organization, follow-up, and never letting something fall through the cracks.Thrive in a fast-paced environment where no two days look the sameNaturally think “we” instead of “I” — collaboration is how you do your best workAre hungry to grow — you want to understand the ‘why’ behind every recommendation you makeStay current on digital marketing trends and want to keep getting better at the craftWhat you’ll do:Client ownership & relationship management:Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship ownerDeliver proactive communication and strategic guidance — clients should hear from you before they need to reach outProvide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlinesMonitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hoursMaintain a monthly retention rate of 96%+ and a response time under 6 hoursCampaign & performance management:Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and moreProactively analyze campaign data to identify trends, issues, and optimization opportunitiesCollaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvementProduct & platform:Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development teamTeam & department contribution:Contribute insights and process improvement ideas to departmental initiativesWork cross-functionally to ensure accuracy, efficiency, and consistent service deliveryHow success will be measured:Retention % on assigned portfolio: ≥96%CSAT ≥85Monthly report SLA: 100%Response time SLA: